IT Help Desk Support

Company Name:
Paladin, Inc.
Reference # : 14-03463 Title : IT Help Desk Support
Location : Roseburg, OR
Position Type : Right to Hire
Experience Level : Start Date / End Date : 09/28/2014 / 11/27/2014
Paladin Consulting is currently hiring for anIT Help Desk associateto join our team working onsite at our client's office located inRoseburg, OR.
Work Hours 8 am- 5 pm
Technical Training and Certifications: Client Certifications required.
High School Diploma (or equivalent).
IT Help Desk Support experience (application and hardware support).
Excellent customer service skills.
Good project management skills and ability to prioritize tasks.
Strong technical knowledge of network and site-specific printers, and company products.
Responsible for the daily support of the site specific network and workstation printers.
Responds to customer requests for technical support and training with the focus being on customer service.
Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the manager.
Works to ensure that the service level agreements between the customer and Client are achieved.
In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.
Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
Escalates problems to a technician as necessary
Keeps the customer up to date on the progress of problem resolution
Provides end users with detailed remote access knowledge and documents complete trouble shooting information
Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
Responsible for on-site hardware & consumables inventory
Responsible for printer procurement as required by the customer
Responsible for printer hot swap inventory
Documents and reports all fleet meter reads
Maintains printer fleet tools/databases
Paladin is an EEOC employer.We drug test and background check!

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