Medical Support Assistant Inpatient Services

Company Name:
Department Of Veterans Affairs
United States Citizens Excepted Service Permanent Full Time
Vacancy Identification Number (VIN)1245473
OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.
How would you like to become a part of a team providing compassionate care to Veterans?
NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the step at which the candidate will be placed in that specific grade. The salary is based on the grade and step approved for the selected candidate.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are a male born after December 31, 1959, and are at least 18 years of age, civil service employment law (5 U.S.C. 3328) requires that you must be registered with the Selective Service System, unless you meet certain exemptions under Selective Service law. If you are required to register but knowingly and willfully fail to do so, you are ineligible for appointment by executive agencies of the Federal Government.
Must be proficient in written and spoken English Background and-or Security Investigation required Selective Service Registration is required for males born after 12/31/1959 Must pass pre-employment examination
The incumbent serves as a Medical Support Assistant (MSA) within the Veterans Administration Roseburg Healthcare System (VARHS). The incumbent will normally work at one of the locations within VARHS Acute Care and Community Living Center (CLC) Service. The locations include inpatient medical and psychiatric care units, CLC, occupational health, patient flow, cancer care navigation, hospice and palliative care, and consult care center. The incumbent might be required to work at any location within VARHS as necessary on a regular and/or recurring basis depending on organizational need. Assignments at this level include, but are not limited to:
scheduling appointments, including interpreting and verifying provider orders processing of hospital
admissions/transfers/discharges, managing and populating the bed management system (BMS);
scheduling, canceling, re-scheduling patient's appointments and/or consults;
entering no-show information;
monitoring the electronic wait list; preparing for clinic visits;
monitoring both inpatient and outpatient appointments for areas of responsibility;
ensuring encounter forms are completed to obtain appropriate workload credit;
verifying and updating demographics and insurance information;
processing all emergency and non-emergency transfers to other VA facilities or private hospitals;
performing basic eligibility, co-pays, and preauthorization requirements for specific coverage
monitors the anniversary means test process and the required by appointment means test process
guides Veterans in completing means test and ensures completion and accuracy upon entering information into VISTA
provides means test counseling for Veterans, families, and staff
advises Veterans on MyHealtheVet processes and assists with use of automated systems including kiosks
Work Schedule: Full Time, Monday-Friday 8am to 4:30 pm shift work and rotating work areas may be required
Functional Statement Title/#: Medical Support Assistant GS-0679-05
Fair Labor Standards Act (FLSA) Status: Non-Exempt
Bargaining Unit Position: Yes
U.S. citizenship
English Proficiency
One year of specialized experience required-Specialized experience would be experience that demonstrates you possess the ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations; Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels; Advanced knowledge of the technical health care process as it relates to access to care; Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment; Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process; Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
GS-5 MSA (Full Performance Level) Experience or Education. Basic requirements and one year of experience equivalent to the next lower grade level or 4 years of education above high school. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
5. Ability to communicate effectively and professionally with employees at varying grade levels.
6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
References: Qualification standards for this position can be found in VA Handbook 5005/53 Part II appendix G45
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
PHYSICAL REQUIREMENTS: The work is performed in an office setting and is mostly sedentary. On occasion, may be required to lift 0-10 lbs. Position requires moderate lifting (15-44 lbs); moderate carrying (15-44 lbs); straight pulling (up to 1 hour); pushing (up to 1 hour); reaching above shoulder; use of fingers; both hands required; walking (up to 1 hours); standing (up to 1 hours); repeated bending (up to 1 hour); near vision correctable at 13" to 16"; far vision correctable in one eye to 20/20 and to 20/40 in the other; depth perception; ability to distinguish basic colors; ability to distinguish shades of colors; hearing (aid permitted).
Your application, r sum and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) onFriday, November 07, 2014 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete , log into your USAJOBS account, , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application , log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Required Documents:
OF 306 (required)
Resume (required)
REQUIRED -VA Form 10-2850c - Application for Associated Health Occupations (Available ) (required) .
Faxing Applications or Supporting Documents:
You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.
If you completed the occupational questionnaire online and are unable to upload supporting document(s):
1. To fax your documents, you must use the following cover provide the required information. The Vacancy ID is1245473.
2. Fax your documents to .
If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) onFriday, November 07, 2014 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.
To complete the occupational questionnaire and submit via fax:
1. Click the following link to view and print the occupational questionnaireView Occupational QuestionnaireView Occupational Questionnaire
2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire .
3. Fax the completed 1203FX form along with any supporting documents to . Your 1203FX will serve as a cover page for your fax transmission.
After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements. You will be notified when this decision is made. Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at .
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.

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